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Shipping & Returns / Refunds

SHIPPING:

Our delivery time is 3-5 working days and for international orders the delivery time is 7-15 working days.

COVID-19 UPDATE:Our Delivery Partners are currently experiencing high volumes of parcels through their network. At the moment please allow 5 business days after the quoted delivery date.

If you are based in Victoria and your parcel has not had a scan on it, please note that since Stage 3 restrictions have come into effect that there are further delays and we are working on getting your parcel to you. 

RETURNS & EXCHANGES

BERREK is committed to providing all customers with the highest standard of service. In support of this, we offer a 100% money back guarantee if you are not in any way completely satisfied with your purchase. Therefore, all goods can be returned, for any reason, within 30 days of receipt for a full refund or exchange. In the case of an exchange, customers will not be charged for re-posting. 
Please feel free to let us know that you are returning an item by email at berrekau@gmail.com. Although this is not required, it may speed up your refund or exchange
Please note the following terms and conditions for returns or exchanges:
•  Goods must be returned in a re-saleable condition, not worn or washed and have all labels and tags attached.
•  No refund or exchange will be made until the goods have been received.
•  Customers are responsible for cost of returning the items to us.
•  Additional first class or international postage costs are not refundable.
We strongly recommend that when returning items, you use a delivery method that confirms delivery of goods with a signature.

 

Faulty Goods Returns

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.

BERREK may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. BERREK reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

Refunds

Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay) except in the following circumstance:

  • If the purchase was made using a mobile payment or digital wallet service such as Apple Pay, Samsung Pay, Google Pay etc, the refund will be processed back to the mobile or digital wallet

If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you. 

  • Merchandise must be returned within 30 days from the date of purchase.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.

CONTACT US

If you have any questions, please get in touch via our contact us form. During business hours you can also contact us via 0401073503 or berrekau@gmail.com